عندما تتحول الأزمات إلى نقطة تحول – قصة انضمام طارق شوقي إلى OSTA Services
بداية المشاكل أثناء الغياب
اللقاء مع المهندس طارق شوقي
قرار غيّر مستقبل الشركة
بناء النظام الحقيقي داخل خدمات آسطا
الدور التقني – CTO لشركة OSTA Services
CTO – Chief Technology Officer
المدير التنفيذي للتقنية في OSTA Services
أكثر من شريك عمل
شخصية تترك أثرًا طيبًا
الخلاصة
بعض الأشخاص يدخلون حياتك في أصعب الفترات… ثم يتحول وجودهم إلى أحد أهم أسباب الاستمرار والنجاح.
وكان المهندس طارق شوقي واحدًا من هؤلاء الأشخاص في رحلة بناء OSTA Services.
عمرو عبد الحميد محمود محمد
الرئيس التنفيذي والمؤسس المشارك لشركة OSTA Services
بعض الأشخاص يدخلون حياتك في أصعب الفترات… ثم يتحول وجودهم إلى أحد أهم أسباب الاستمرار والنجاح.
وكان المهندس طارق شوقي واحدًا من هؤلاء الأشخاص في رحلة بناء OSTA Services.
عمرو عبد الحميد محمود محمد
الرئيس التنفيذي والمؤسس المشارك لشركة OSTA Services
When Challenges Became a Turning Point – The Story of Tarek Shawky Joining OSTA Services in UAE
In July 2025, only a short time after launching OSTA Services – AC repair and HVAC company in UAE, I faced one of the most difficult periods since starting the business.
At that stage, the pressure was overwhelming.
The number of AC repair requests in Ajman, emergency HVAC calls, and air conditioning maintenance services in UAE was increasing daily. Customer calls never stopped, emergency AC breakdowns happened at all hours, and I was still personally managing almost every part of the operation.
Because of the workload and lack of proper sleep for long periods, I decided to appoint one of my relatives as a driver to work alongside the AC technician and assistant, hoping it would help reduce some operational pressure and allow me to focus more on managing the company.
Eventually, I reached a point of complete physical and mental exhaustion.
I sat with the team and told them honestly:
“I need a few days to rest. Are you able to handle the responsibility while I am away?”
Their response was reassuring:
“Don’t worry. Everything will continue exactly as you built it.”
So, I decided to travel to Egypt for only five days to recover mentally after months of nonstop work in the HVAC and AC maintenance industry in UAE.
But the truth is…
Those five days were not rest at all.
Problems During My Absence in the HVAC Business
While I was away, many issues started appearing inside the company:
- Internal team conflicts
- Operational mistakes in AC repair jobs
- Unprofessional decisions
- Lack of discipline and accountability
- Problems managing customer requests and HVAC operations
- Delays in emergency AC repair response
At that moment, I realized the real problem was not only work pressure.
The deeper issue was the absence of a strong operational structure capable of running an AC repair company in UAE with the same discipline and mindset in my absence.
During this difficult period, I remembered someone I had known and respected for many years.
Meeting Engineer Tarek Shawky
While I was in Egypt, I met my former manager and close friend, Engineer Tarek Shawky.
Tarek had spent years managing teams in the retail industry in Egypt and was widely known for:
- Discipline
- Commitment
- Honesty
- Integrity
- Strong leadership and team management
During my previous experience working with him, I always admired his management style and his ability to create structure without creating unnecessary conflict.
I sat with him and explained everything happening inside OSTA Services HVAC company in UAE during my absence, the operational pressure, and the challenges we were facing while building a startup AC maintenance company in Ajman.
Then I asked him directly:
“Can you help me build this company and stand beside me during this journey?”
A Decision That Changed OSTA Services
Without hesitation, he replied:
“I’m with you.”
At that time, Tarek was working in Egypt as a software and web application developer, with his own career and stable life there.
Yet he made the difficult decision to leave everything behind and move to the UAE to support the vision behind OSTA Services – AC repair and maintenance company in UAE.
From the moment he joined, a completely new phase began inside the company.
Building Structured HVAC Operations in UAE
Engineer Tarek Shawky immediately started building systems, operational structure, and discipline inside the business.
He worked on:
- Organizing the HVAC team structure
- Creating clear workflows for AC repair jobs
- Improving scheduling and technician coordination
- Implementing transparent invoicing systems
- Developing professional operational procedures
- Turning previous mistakes into structured systems for improvement
At first, Tarek was not very popular with parts of the old team because many people were not used to structured systems and accountability.
He believed strongly that successful HVAC companies in UAE cannot grow through randomness, but through systems, discipline, ethics, and consistency.
Despite this resistance, he handled every situation intelligently and professionally, avoiding unnecessary conflicts while gradually strengthening the company structure.
CTO of OSTA Services – Leading the Technology Vision
As the company evolved, Tarek’s role became much bigger than operations alone.
He officially became:
CTO – Chief Technology Officer of OSTA Services
Through this role, he led the company’s technical and digital transformation.
He developed a strong strategy for improving the OSTA Services website SEO, helping it achieve strong Google rankings in searches related to:
- AC repair in Ajman
- Emergency AC repair in UAE
- HVAC services in UAE
- Air conditioning maintenance in Ajman
- AC cleaning services in UAE
- 24/7 AC repair company in UAE
He spent countless sleepless nights working on:
- Website development
- SEO optimization for Google rankings
- Programming improvements
- User experience enhancements
- Technical problem-solving
- Speed optimization and mobile performance
- Improving visibility for HVAC keywords in UAE
In addition, he developed:
- A complete accounting and management system for OSTA Services
- A professional online booking system for AC services
- Internal customer and operations management systems
- Technical solutions that improved daily HVAC operations in UAE
Everything was built with passion, commitment, and genuine belief in the company vision.
More Than a Business Partner
Since the day we started working together, I have never felt a moment of negligence or lack of dedication from him.
He constantly thinks about development, operational improvement, and building better systems for the company.
His presence beside me has never felt like a normal business relationship.
It felt like having a brother standing behind his brother during the hardest stages of building an AC repair business in UAE.
Engineer Tarek Shawky never focused only on financial return.
He believed deeply in the vision of OSTA Services and sacrificed a lot for its success and growth in the HVAC industry in UAE.
A Person Respected by Customers and Team Members
What makes Tarek special is not only his technical and management skills, but also his character.
He is calm, respectful, genuine, and carries no hatred or negativity toward anyone.
He always wants the people around him to succeed.
This is why he became highly respected and appreciated by OSTA Services customers, many of whom personally witnessed his professionalism, ethics, and genuine care for customer experience in AC maintenance and HVAC services in UAE.
Final Thoughts
Some people enter your life during the hardest periods…
And eventually become one of the main reasons you continue moving forward.
Engineer Tarek Shawky was one of those people in the journey of building OSTA Services – one of the growing AC repair and HVAC companies in UAE.
Amr Abdelhamid Mahmoud Mohamed
CEO & Co-Founder – OSTA Services
Professional AC Repair, HVAC & Maintenance Services in UAE
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